If you wish to return all or part of your order, please contact us before sending anything back. We will provide you with the appropriate return instructions and, where required, a Return Merchandise Authorisation (RMA).
Please do not return an item without contacting us first, as different products may have different return arrangements.
If you wish to return an item because you have changed your mind, the goods must be:
You must request the return within 14 days of receiving your goods.
Please contact us at info@christmastreesandlights.co.uk to arrange your return.
We can arrange collection of the goods for you, but you may be liable for the cost of return carriage, which will be deducted from your refund.
Our collection charges are:
Alternatively, we may provide instructions for returning the item to the appropriate supplier.
Please inspect your order when it arrives and contact us if your item is damaged, faulty or incorrect.
For damaged or faulty items, you must notify us within 30 days of receiving the goods.
Where possible, please send photographs of the damage or fault to info@christmastreesandlights.co.uk so that we can investigate the issue.
Depending on the circumstances, we may arrange a replacement, credit note or refund, and where appropriate, collection of the item.
To request a return, please contact us at:
info@christmastreesandlights.co.uk
Please provide your order number and details of the item you wish to return.
We will then advise you of the appropriate return arrangements.
Please do not send goods to an address without first contacting us and receiving return instructions from our customer service team.
Once we have received and inspected a returned item, we will confirm the outcome of your return request.
Where a refund is approved, it will normally be made using the original payment method.
Where a return is due to a change of mind, any applicable return or collection charges will be deducted from the refund.
Nothing in this policy affects your statutory rights.
If you have any questions about our returns or refunds, please contact us at info@christmastreesandlights.co.uk.